Alive & Thrive Guarantee™

We guarantee that your plants and trees will arrive happy and healthy. If you're not satisfied after receiving your trees and plants, our Alive & Thrive Guarantee covers issues with your plants within the first 365 days.

Get in touch with us via phone, chat or email, and our team will review your concerns and, if necessary, we will provide you with a one-time store credit for your replacement at no cost. We may require a picture to verify that your plant has died - but once we receive your photos, we will issue a store credit to order your replacement plants.

Note: Refunds will not be given when redeeming your guarantee. Replacement plant shipping costs and taxes are at the customer’s expense. In addition, purchasing plants that are not suitable for your growing zone or soil type are not included in your guarantee.